Ask about your data.
Contact a person.

What you can ask about

You can ask about the personal information ADVA holds about you and how it is used. Depending on the circumstances and applicable law, you can request access or a copy, correction, deletion, restriction or stopping of certain processing, or withdraw consent for consent-based processing. Tell us what you would like to change or understand.

Start with an email

Email inquiries@advaae.com, preferably from the address used for the account or enquiry. State the type of request and enough context to locate the information, such as an enquiry reference or the account email if different. A short description is enough to start. You do not need an account to make a request.

The email link below only opens an editable message in your email app. It does not send a request or delete anything. Review your message and send it yourself. If an email app does not open, copy the address into your chosen email service.

Keep the first message minimal

Do not send passwords, verification codes, passport or Emirates ID scans, medical records, bank details or payment-card information. This page does not ask you to upload identity documents. If ADVA needs to confirm that a request concerns your information, the team will discuss a proportionate way to verify it, starting with the relevant email or account context.

What happens after you send it

Requests are reviewed manually. ADVA may clarify the information involved, confirm the requester's connection to it and assess any applicable exceptions or obligations. The team will explain the outcome and any information it needs to preserve or cannot disclose. This is not an instant deletion tool or an automatic completion confirmation.

A request may affect account access or an active project. Records needed for legal obligations, contractual administration, security, disputes or other people's rights may need to be kept or restricted rather than erased. Provider and backup records also need to be considered. No fixed server-wide deletion deadline or automatic account-erasure promise is made on this page.

Choices you can make on this device

Use Cookie preferences in the footer to withdraw optional performance permission. You can turn off saving an application on this device, use Clear saved application, sign out or clear this site's browser data. These actions do not delete a submitted profile, enquiry or project record. See the cookies and device-storage notice for details.

If a concern remains unresolved

Explain the concern to ADVA using the same contact address. You may also raise it with the competent UAE authority under applicable law. This contact process does not limit your statutory rights. The privacy notice explains the current processing and the provider, transfer and retention review that remains open.